Cancellation and Refund Policy

Cancellation and Refund Policy

At Elysian Comfort, we are committed to providing you with exquisitely crafted, luxury furniture and exceptional service. Please read our Cancellation and Refund Policy carefully before placing your order.

1. Order Cancellation:

  • Before Shipment: You may cancel your order for a full refund, provided that your order has not yet been shipped. To cancel, please contact our customer service team as soon as possible by emailing us at support@elysiancomfort.co.uk with your order number. We will confirm your cancellation and process your refund within 7-8 business days.
  • After Shipment: Once your order has been shipped, it cannot be cancelled. In this case, you will need to follow our return and refund procedure outlined below.

2. Returns and Refunds:

We understand that sometimes a product may not meet your expectations. If you wish to return an item, please adhere to the following guidelines:   

  • Eligibility for Return:
    • You must notify us of your intent to return within 14 days of receiving your order.
    • The item(s) must be in their original, unused condition, with all original packaging, tags, and accessories intact.
    • Custom-made or bespoke furniture pieces are generally not eligible for return unless they arrive damaged or faulty. This will be clearly indicated at the time of purchase.
    • Clearance or sale items may have specific return conditions, which will be stated on the product page.
  • Return Process:
    1. Contact Us: Please contact our customer service team via email at support@elysiancomfort.co.uk  to initiate a return request, providing your order number and the reason for the return.
    2. Return Authorisation: Our team will review your request and, if eligible, provide you with a Return Authorisation (RA) number and detailed return instructions, including the return shipping address.
    3. Secure Packaging: Please carefully repackage the item(s) in their original packaging to prevent damage during transit. Clearly mark the RA number on the outside of the package.
    4. Return Shipping: You will be responsible for the cost of return shipping unless the item arrived damaged or faulty, or if we made an error with your order. We recommend using a trackable and insured shipping method as we cannot be held responsible for items lost or damaged during return transit.   
  • Inspection and Refund:
    • Upon receiving the returned item(s), our quality control team will inspect them to ensure they meet our return eligibility criteria.   
    • If the return is approved, we will process your refund within 7-8 business days to your original payment method.   
    • Please note that the original shipping charges are non-refundable unless the item arrived damaged or faulty, or if we made an error with your order.
    • Depending on your payment provider, it may take additional time for the refund to appear in your account.

3. Damaged or Faulty Items:

  • If your order arrives damaged or contains a manufacturing fault, please contact us immediately (within 14 days of receipt) with photographic evidence of the damage or fault.
  • We will arrange for a replacement, repair, or full refund, including any applicable shipping costs. The specific resolution will depend on the nature of the issue and product availability.

4. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item.   

5. Important Notes:

  • This policy applies to online purchases made through the Elysian Comfort website.
  • We reserve the right to refuse a return if the item(s) do not meet our eligibility criteria.
  • This policy does not affect your statutory rights as a consumer.

If you have any questions or require further clarification regarding our Cancellation and Refund Policy, please do not hesitate to contact our customer service team.   

 

Elysian Comfort UK

  • Email: Send an email to support@elysiancomfort.co.uk with your order reference number and reason for cancellation.
  • Phone: Call our customer service at 07787 287364 and provide your order details for cancellation.

Contact Us

If you have any questions or need assistance with cancellations and refunds, please contact our customer service team:

  • Phone: 07787 287 364
  • Email: support@elysiancomfort.co.uk

We appreciate your understanding and cooperation. Thank you for choosing Elisyan Comfort.  We look forward to serving you again in the future.