Privacy Policy

Elysian Comfort - Privacy Policy

At Elysian Comfort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, purchase our products, or otherwise engage with our business.

By accessing our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

We collect various types of information to provide and improve our services, including:

Personal Identification Information: This includes your name, email address, postal address, phone number, and other information you provide when creating an account, placing an order, subscribing to our newsletter, or contacting us.
Payment Information: When you make a purchase, we collect necessary payment information, such as your credit card details or other payment method information. Please note that payment processing is often handled by secure third-party providers, and we do not directly store your full credit card details on our servers.
Order and Transaction Information: We collect details about your purchases, including the products you order, order dates, shipping information, and transaction history.
Website Usage Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring website, pages you view, and the dates and times of your visits. This information is collected through cookies and similar tracking technologies (see section 5).
Communication Data: We may collect information contained in your communications with us, such as emails, chat logs, and phone call recordings (where permitted by law).
Marketing Preferences: We collect information about your preferences for receiving marketing communications from us.

2. How We Use Your Information:

We use your personal information for various purposes, including:

Processing and Fulfilling Orders: To process your orders, arrange for shipping, and provide you with order updates.
Providing Customer Support: To respond to your inquiries, address your concerns, and provide assistance with our products and services.
Account Management: To create and manage your account on our website.
Improving Our Website and Services: To analyse website usage, identify trends, and make improvements to our website design, functionality, and product offerings.
Personalizing Your Experience: To tailor content and recommendations to your interests and preferences.
Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can manage your marketing preferences at any time (see section 6).
Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal processes.
Preventing Fraud and Ensuring Security: To detect and prevent fraudulent activities and protect the security of our website and customer data.

3. How We Share Your Information:

We may share your personal information with certain third parties in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us with various aspects of our business operations, such as payment processing, shipping, website hosting, email marketing, and data analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.

Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with other third parties with your explicit consent.

4. Data Security:

We implement reasonable security measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

Secure Socket Layer (SSL) encryption: To protect sensitive information transmitted during checkout and account login.
Regular security assessments: To identify and address potential vulnerabilities.
Access controls: Limiting access to personal information to authorised personnel only.

However, please be aware that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies:

Our website uses cookies and similar tracking technologies (such as web beacons and pixels) to collect information about your browsing activity and preferences. Cookies are small text files that are stored on your device when you visit a website.

We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to browse the site and make purchases.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve its performance and user experience.

Functionality Cookies: These cookies enable us to remember your preferences (such as language or location) and provide enhanced features.
Marketing and Advertising Cookies: These cookies may be used to deliver targeted advertisements to you based on your browsing activity on our website and other websites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may impact the functionality of our website.

6. Your Rights and Choices:

You have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.

Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

Withdrawal of Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.

7. Marketing Communications:

If you no longer wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

8. Links to Third-Party Websites:

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised Privacy Policy on our website and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Phone: +44 7787 287 364
Email: support@elysiancomfort.co.uk

Thank you for choosing Elysian Comfort. We are committed to protecting your privacy and providing you with a secure and reliable service.